FAQ

How Grand St. works

 
Grand St. is a curated shop for creative technology. We hand pick, test, and highlight well-designed, delightful hardware from independent producers, featuring one new selection every other day. With stunning pictures and product stories created in-house by our discerning, device-obsessed team, we help you experience new technology that improves your life. All products purchased on Grand St. are shipped from our own warehouse, so you'll receive your order in just a few days.
 

A new era in electronics requires a new kind of store.

 
We've created a showcase to highlight products we love. A single selection is featured on our site and Android app every other day, each for 12 days. Just five Featured products are available for sale at any one time.
 
The new Grand St. Collection is a hand-picked selection of your favorite items. We took the most waitlisted and best-selling Featured products and made them always available, so you can browse and purchase them anytime.
 

Like what you see? Add it to your Waitlist!

 
Our entire collection of past features can be browsed in our Archive section, where you can discover things you missed and add them to your Waitlist to let us know you want them. If an item in our Featured or Collection sections is out-of-stock, add it to your Waitlist with the click of a button and we'll let you know as soon as they come back in stock. <3
 

Customer Service

 
Please do not hesitate to contact us with any problems, questions, or feedback at hi@grandst.com. We'll get back to you in 24 hours or less. Or, just say hello — we always like that.
 

Return Policy

 
Unhappy with your choice? Grand St. accepts and refunds in-full all returns within 30 days of purchase. Simply send an email to hi@grandst.com with your order number (found in your order history) and we'll send return instructions. We'll even cover return shipping costs in cases of defective or damaged goods, or error on the part of the shipper. We'll refund your credit card as soon as we receive the return and shoot you an email to confirm everything is finalized.
 

What shipping options do you offer?

 
Ground shipping is free on all orders over $25! We also offer 2-day and overnight options for an additional cost.
 

Do you ship internationally?

 
Yes, for an additional charge, we use USPS International Priority and USPS International First Class. We ship to the following countries:
 
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, and United States.
 

Feature your product on Grand St.

 
Join us in creating an experience for your customers that lives up to the products you create. We're constantly thinking of ways to make it even easier to work together. Send us an email at hi@grandst.com and tell us what you're working on.
 

Thanks!

 
NEW YORK, NY
Welcome to Grand St!
A new era in electronics requires a new kind of store. Sign up below!
Great technology isn’t just about the specs. It’s about improving your life, making you happy, and ideally, a bit of both. Our goal is to connect all of the incredible Makers of this world with their most passionate consumers.

The way consumer electronics are made, bought, and sold is changing. We help you experience new technology that improves your life.
 
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Grand St. brings a little creativity to a world of mass production.

We built the technology store we've always wanted and are excited to share it with you. Feedback is always appreciated - we’d love to hear from you at hi@grandst.com.
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